This contractor just entered their payroll, but the icon is still orange saying they are missing payroll. What’s up with that?

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Upon entering payroll, the icon will not become green instantly. This is a big process and if we did this constantly, the system performance speed would suffer. For this reason, the system refreshes the icons every two hours.

CR-Insight® Missing Payroll

There are a few exceptions to this rule:

  1. If you backdate the start date, and additional payroll is due, the icon instantly updates to orange.
  2. Changing a contract from monitor payroll false to monitor payroll true, the icon instantly updates to orange.
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